01
Once a week, every Wednesday
Order by Tuesday 12:00 and it ships on Wednesday. Then it’s 2–3 working days on the road.
02
Where we deliver
Spain (mainland), Portugal, Germany, Austria, France, the Netherlands, Belgium and Luxembourg.
For now we can’t ship to the Balearic or Canary Islands, Ceuta or Melilla.
03
Where it ships from
Orders to Germany leave from our stock in Tharandt, near Dresden. Everything else comes straight from Valencia.
04
What does shipping cost?
| Destination | Shipping | Free from |
|---|---|---|
| Spain (mainland) | 8 € | 50 € |
| Germany | 8 € | 50 € |
| Portugal, France, Austria, Benelux | 14 € | 100 € |
You always see the exact amount at checkout before you pay.
05
Where's my parcel?
As soon as it’s on its way, the carrier emails you the tracking number.
06
Pick-up
Free in Valencia and El Puig de Santa Maria. Order online, choose “Pick-up” and we’ll tell you when it’s ready.
07
Something arrived broken?
Send us a photo of the box and the product within 48 hours to info@tiberi.info. We’ll refund you.
